Integrating System Quality, Information Quality, and Service Quality for Evaluating IS Quality

Shafira Fatimah Azzahra (), Luthfi Ramadani and Basuki Rahmad
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Shafira Fatimah Azzahra: Telkom University
Luthfi Ramadani: Telkom University
Basuki Rahmad: Telkom University

A chapter in Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023), 2023, pp 217-229 from Springer

Abstract: Abstract Ensuring quality is crucial for attaining efficiency, user happiness, and overall system success in the field of Information Systems (IS). This research explores the integration of System Quality, Information Quality, and Service Quality by fusing the characteristics to develop an integrated framework to evaluate IS quality. Information systems play a vital role in attaining a range of diverse objectives across many contexts, and their evaluation extends beyond technical aspects to incorporate factors such as user satisfaction, data accuracy, and service quality. Interrelationships are found, dimensions are matched, and a comprehensive conceptual framework is created through this study. We then integrate the framework with quality standards that are used to evaluate IS, such as Quality in Use (ISO 25010), Data Quality (DMBOK), and Service Quality. In conclusion, this study emphasizes the need for a comprehensive framework for evaluating IS Quality. In future research, this framework will be used to evaluate real scenarios of information systems.

Keywords: Delone and McLean; Data Quality; Information Systems Quality (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-340-5_19

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DOI: 10.2991/978-94-6463-340-5_19

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