Preparing SMEs for E-Invoice Adoption: Assessing Technology Readiness and Its Segmentation

Annie Ng Cheng San (), Wong Tai Seng, Choy Johnn Yee, Ong Hock Siong, Norhusnaida Che Hussain and Tan Min Khen
Additional contact information
Annie Ng Cheng San: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Wong Tai Seng: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Choy Johnn Yee: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Ong Hock Siong: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Norhusnaida Che Hussain: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Tan Min Khen: Universiti Tunku Abdul Rahman, Faculty of Business and Finance

A chapter in Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023), 2023, pp 303-315 from Springer

Abstract: Abstract To propel the Malaysia’s tax system, the authority is now gearing up for a tax reform to gradually implement the electronic invoicing (E-invoice) effective from June 2024. To guarantee its success, it is significant to ensure the employees in SME, must be ready for E-invoice adoption. Present study provides comprehensive overview of the current state of employees’ technology readiness index and segment for E-invoice adoption in SMEs. A cross sectional survey was collected from 235 eligible respondents. The noteworthy findings reveal that the current readiness stage of SMEs is in moderate level. The employees have mixed feeling towards E-invoice adoption. The respondents have optimistic beliefs with E-invoice, yet it also revealed with high level of insecurity when using it. Additionally, majority of employees in SMEs fall into skeptics segment who are concerned about risk, failure, benefit and usefulness of E-invoice. The findings provide policymakers and practitioners with insightful overview of the state of E-invoice adoption readiness that they can use as handy reference to develop and modify system and strategies to fit and improve the current perceptions and expectations of SMEs.

Keywords: E-invoice; Readiness; Technology readiness index; Segment (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-342-9_22

Ordering information: This item can be ordered from
http://www.springer.com/9789464633429

DOI: 10.2991/978-94-6463-342-9_22

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().