Digitalisation in Healthcare: A Review of Present Developments in Malaysia

Hemaniswarri Dewi Dewadas, Jamie Anne James Michael, Ravindran Nadarajan, Norharyani Adrus, Siti Fazilah Abdul Shukor and Lai Ka Fei ()
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Hemaniswarri Dewi Dewadas: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Jamie Anne James Michael: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Ravindran Nadarajan: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Norharyani Adrus: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Siti Fazilah Abdul Shukor: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Lai Ka Fei: Universiti Tunku Abdul Rahman, Faculty of Business and Finance

A chapter in Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023), 2023, pp 77-92 from Springer

Abstract: Abstract The demand for more healthcare services is increasing due to various challenges faced by healthcare systems, including demographics and multi-morbidities. The current solutions to these problems involve leveraging technologies resourcefully, aligning them with integrated work processes, and employing skilled professionals towards digitalisation of healthcare. An extensive review of literature was undertaken to gain a thorough understanding of the present status of digital transformation in Malaysia’s healthcare industry, with an emphasis on the potential future advancements in this area. The paper begins by defining digitalisation in healthcare and discussing its significance. It then explores into key concepts such as Electronic Health Records (EHRs), telemedicine, healthcare analytics, and patient engagement through health apps, with a specific focus on their application and challenges in the Malaysian context. The paper identifies several digitalisation gaps in Malaysia, including issues related to infrastructure and connectivity, data security and privacy, digital literacy, and interoperability. It also evaluates government initiatives and policies aimed at promoting healthcare digitalisation in Malaysia.

Keywords: Healthcare; Digitalisation; Telemedicine; Data security; Digital literacy (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-342-9_7

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