Digital Communication and Its Relationship to SME Empowerment and Performance

Maharani Imran (), Djuara P. Lubis, Pudji Muljono and Dwi Sadono
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Maharani Imran: Universitas Persada Indonesia YAI, Communication Science Study Program, Faculty of Communication
Djuara P. Lubis: IPB University, Department of Communication Science and Community Development, Faculty of Human Ecology
Pudji Muljono: IPB University, Department of Communication Science and Community Development, Faculty of Human Ecology
Dwi Sadono: IPB University, Department of Communication Science and Community Development, Faculty of Human Ecology

A chapter in Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022), 2023, pp 419-433 from Springer

Abstract: Abstract Digital communication is important in empowering small and medium-sized enterprises (SMEs). This article discusses the conceptual framework for digital communication and other factors influencing entrepreneur empowerment and SME performance. A documentation technique was used to collect data. Relevant empirical literature published in international journals indexed by Scopus during 2012–2022 was selected. The search was limited to the English language. A total of 50 articles were evaluated. This review proves that entrepreneur characteristics, SME characteristics, digital communications technology adoption, human capacity, digital activities, and external factors are related to entrepreneur empowerment and SME performance. This research should continue with studies using quantitative and qualitative methods applied to different SMEs. Questionnaires, in-depth interviews, and focus group discussions (FGD) can be added to the data collection technique. The selected articles should be collected from international journals indexed by Scopus and Clarivate Analytics Web of Science (WoS), Google Scholar, and other platforms. The results can be useful for researchers and practitioners in digital communication in SMEs.

Keywords: Digital Communication; digital enablers; entrepreneur empowerment; external support; human capital; innovation activities; SME performance; technology adoption (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-350-4_41

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