Research on After-sales Problems in the Express Delivery Industry

Jinyi Yang ()
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Jinyi Yang: University of Maryland, Robert H. Smith School of Business

A chapter in Proceedings of the 2023 5th International Conference on Economic Management and Cultural Industry (ICEMCI 2023), 2024, pp 707-714 from Springer

Abstract: Abstract When E-commerce industry is becoming more sophisticated, online shopping is becoming more popular, the express delivery services apply more in the daily life. With the development of express delivery industry, the express delivery industry’ management norms are becoming more perfect. However, express delivery industry still has some problems especially for after-sales problems. This article briefly discusses the after-sales problems in express delivery industry and the reasons for the problems. Finally, the adverse effects and some suggestions for improvement are discussed.

Keywords: Express delivery services; marketing; after-sales; human resources (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-368-9_84

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DOI: 10.2991/978-94-6463-368-9_84

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