Analysis of Implementing the Sakti Application Successfully Based on The User’s Net Benefit View

Muhammad As’ad (), Arni Karina () and Safira Khairunnisa ()
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Muhammad As’ad: National University, Faculty of Economics and Business
Arni Karina: National University, Faculty of Economics and Business
Safira Khairunnisa: National University, Faculty of Economics and Business

A chapter in Proceedings of the International Conference on Business, Management, Accounting and Sustainable Economy (ICBMASE 2023), 2024, pp 183-198 from Springer

Abstract: Abstract This research was conducted to measure the success rate of implementing the application system supporting state financial management in the government work unit, SAKTI, on net benefits associated with application user satisfaction. Analysis of the success of this system was carried out using the DeLone and McLean approach. SAKTI was implemented by the Work Unit (Satker) in 2022, so this research is fascinating. This research was conducted at the General Secretariat of the Ministry of Internal Affairs. This research is explanatory causal research with a quantitative approach. The research sample in the form of primary data was carried out by distributing questionnaires to SAKTI users using the purposive sampling method. Data analysis techniques are processed using Structural Equation Modeling (SEM) Partial Least Square (PLS) with the Smart-PLS 3 program. The test results show that the SAKTI’s system, information, and service quality positively affect user satisfaction. It further shows that user satisfaction also positively affects SAKTI’s net benefits.

Keywords: SAKTI App; User Satisfaction; DeLone McLean; Application System Success and Net Benefits (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-394-8_19

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