The Impact of ISO 9001 Management Implementation on Worker Output

Hariady Bayu Aji (), Musran Munizu and Mursalim Nohong
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Hariady Bayu Aji: Hasanuddin University
Musran Munizu: Hasanuddin University
Mursalim Nohong: Hasanuddin University

A chapter in Proceedings of the 8th International Conference on Accounting, Management, and Economics (ICAME 2023), 2024, pp 703-708 from Springer

Abstract: Abstract The purpose of this study is to examine the effects of process approach, people participation, leadership, evidence-based decision-making, continuous improvement, and rational management on worker output. This study employs a quantitative methodology. This study was carried out in Makassar City at PLN UPDK Tello. The type of data is derived from data tabulation that happens after research questionnaires are distributed. While worker output reports provided secondary data, questionnaires were used to collect primary data. The 71 participants in the study were all workers of PT. PLN IP UPDK Tello. Census sampling is used in the sampling process. After the questionnaire was distributed, the results showed that just sixty-three people answered. The procedure of multiple linear regression analysis is used in the data analysis technique. The study's findings demonstrate the selective and synchronous important and beneficial impacts of relational management, process approach, evidence-based decision making, leadership, customer focus, and employee engagement on worker output.

Keywords: ISO 9001 Management; Human Resources Management; Worker Output (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-400-6_50

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DOI: 10.2991/978-94-6463-400-6_50

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