Social Media Influencer’s Content Credibility on Information Adoption and Purchase Intention of Beauty Product Among Generation Z in Malaysia

Siti Nor Bayaah Ahmad (), Ikmal Malik, Stephen Laison Sondoh and Nor Asiah Mahmod
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Siti Nor Bayaah Ahmad: Universiti Malaysia Sabah
Ikmal Malik: UNITAR International University
Stephen Laison Sondoh: Universiti Malaysia Sabah
Nor Asiah Mahmod: Prince Sultan University

A chapter in Proceedings of International Conference on Governance, Management & Social Innovation (ICGMSI 2023), 2024, pp 117-135 from Springer

Abstract: Abstract The present study seeks to investigate the impact of influencer credibility characteristics (attractiveness, trustworthiness, expertise, and homophily) on beauty product purchase decisions using information adoption as a moderator. The information was gathered online from 136 university students in the Klang Valley and east Malaysia. The data of this study were analysed using partial least squares structural modelling (PLS-SEM). Except for attractiveness, the results showed that expertise, homophily, and trustworthiness have a significant indirect positive effect on information adoption and purchase decision. The findings contributed to a better understanding of the credibility of influencers, which can have practical implications for marketers developing effective marketing strategies via digital platforms. Furthermore, the study’s findings revealed that consumers prefer influencers who are highly trusted due to their significant competence in the industry in which they work rather than relying solely on their physical appeal. According to the findings of this study, beauty brands targeting Generation Z should consider collaborating with credible social media influencers to increase their credibility and purchase intention among the target audience. This study is able to add value to the current understanding of the primary antecedents of younger consumer engagement by examining these dimensions of perceived credibility as well as information adoption behaviour.

Keywords: Attractiveness; Expertise; Generation Z; Homophily; Information Adoption; Social Media Influencers; Trustworthiness (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-425-9_10

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