Analyzing the Effects of Job Enrichment on Workforce Performance in context of Hospitality Industry

Manvinder Singh () and Nilesh Arora
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Manvinder Singh: Chandigarh University, Research Scholar
Nilesh Arora: Chandigarh University, Professor, U.S.B.

A chapter in Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024), 2024, pp 280-294 from Springer

Abstract: Abstract The aim of this research is to evaluate the importance of job enrichment upon workforce performance as manifested in the hospitality industry. Based on the different theoretical perspectives which include expectancy theory, social exchange theory and self-determination theory, the paper views the work dimensions (skill variety, task significance, autonomy, and feedback) and their influence on worker motivation and performance. The method comprised a two-phased procedure. Firstly, the research environment was reviewed diligently, to gain the appropriate knowledge about the research established. Job enthrallment then was developed between job motivation and performance through an empirical investigation using Structural Equation Modelling tool; Smart PLS 4 analyzing survey data (collected) from the hospitality industry workers. The findings demonstrate the central role of job enrichment in performance, where workforce motivation is the key intervening factor. Of all the facets of job and task design skill variety and task identity were discovered to play an important role in employee satisfaction, motivation, and performance. Nevertheless, the chosen value of task significance does not show a strong correlation with the other processes. The study presents useful practical and theory-related implications. Conceptually, it enriches the current knowledge base used to back up the claim that job enrichment and the efforts of its research and application are viewed as the tools that subsequently led to desired performance outcomes. In a nutshell, the key findings here can assist in designing approaches that are effective as they encompass both job enrichment and motivation promotion for the purpose of alleviating the prevailing dissatisfaction and enhancing performance among workers in the hospitality industry. Thus, this research yields an important inference that work enrichment, motivation and job performance within the hospitality sector have a mutual relationship in which one depends on the other for the best of results to be achieved.

Keywords: Job Enrichment; Work Performance; Workforce Motivation; Hospitality Industry; SMARTPLS4 analysis (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-437-2_19

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DOI: 10.2991/978-94-6463-437-2_19

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