Smartphones Technology and Smart Tourism: Travel Goes Handy – A Narrative Review

Shilpi Gupta (), Swati Sharma and Prashant Kumar Gautam
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Shilpi Gupta: Amity University, Research Scholar, Amity Institute of Travel and Tourism
Swati Sharma: Amity University, Associate Professor, Amity Institute of Travel and Tourism
Prashant Kumar Gautam: Panjab University, Professor, UIHTM

A chapter in Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024), 2024, pp 68-83 from Springer

Abstract: Abstract Global travel and tourism sector is now undergoing substantial expansion, effectively surmounting several challenges, and capitalizing on significant technological advancements. One notable advancement was the emergence of smartphones. In the last two decades, the emergence of “smartphones” and “mobile technology” has significantly influenced people’s lifestyles. “Smartphones” or “mobile phones”—who doesn’t already carry one when travelling? Smartphones serve as invaluable companions, particularly for travellers. The objective of this review is to consolidate most reliable literature sources pertaining to a dynamic field of research into a graspable synthesis. This narrative review seeks to highlight the crucial role that technology serves in facilitating smartphones and aiding travel destinations in their transformation towards becoming intelligent tourism destinations for travellers. Within this review, the authors aim to offer a comprehensive analysis of forty studies conducted in contemporary as well as previous years, focusing on the technological breakthroughs that have occurred in terms of smartphone/mobile technology innovations and usage, and their significant influence on the adoption of smart tourism. Several technological innovations are needed to improve how well smart tourism operates and this study has revealed that usage of the smartphone technology/mobile applications have emerged victoriously in the competition to lure travelers to destinations that provide smart tourism. This eventually enables travellers to adopt smart travel practices, transforming them into smart tourists. It has also been observed that several research are now underway to enhance the progress of an advanced “smart tourism destination” ecosystem. The authors seek to provide useful insights for future study on the emergence of mobile technology and its influence on the tourist sector.

Keywords: Smartphones; Mobile Technology; Technological advancements; Tourism and Travel; Smart Tourism Destinations; Travelers/smart tourists (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-437-2_6

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