An Empirical Study of E-GovQual and Technology Adoption and Its Impact on the Image of Good Corporate Governance

Lili Khamiliyah (), Vanessa Gaffar and Meta Arief
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Lili Khamiliyah: Universitas Pendidikan Indonesia
Vanessa Gaffar: Universitas Pendidikan Indonesia
Meta Arief: Universitas Pendidikan Indonesia

A chapter in Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023), 2024, pp 1239-1245 from Springer

Abstract: Abstract The development of e-government is a critical topic in managing the activities of government organizations, and the relationship between service providers and users is a crucial aspect of e-government development. This research has developed the e-GovQual measurement model and integrated it with the Technology Adoption Theory (TAM) as part of the e-government technology adoption process. The aim of this research is to reveal how user satisfaction can influence the implementation of Good Corporate Governance (GCG) in government organizations. The study involved 143 respondents from various government agencies and partner institutions and used a quantitative approach and Structural Equation Modeling - Partial Least Squares (SEM-PLS) to present empirical evidence that perceived efficiency, trust, and reliability have a convincing influence on the e-government technology adoption process. The research results also show that the perceived ease and usefulness of e-government technology impact user satisfaction, which, in turn, positively impacts the image of good corporate governance within government organizations. Thus, this research provides valuable insights into the importance of these factors in e-government development and creates a solid foundation for future improvements in e-government systems.

Keywords: E-Government; Service Quality; Technology Adoption (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-443-3_152

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