Analysis of Outpatient Length of Stay Time of Obstetrics & Gynecology Department in XYZ Hospital

Nabila Salma Nareswari () and Mursyid Hasan Basri
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Nabila Salma Nareswari: Bandung Institute of Technology
Mursyid Hasan Basri: Bandung Institute of Technology

A chapter in Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023), 2024, pp 380-389 from Springer

Abstract: Abstract In response to increasing competition in the healthcare services sector and rising patient expectations regarding service quality, hospitals are placing greater emphasis on enhancing their quality of care. This improvement spans both clinical and management aspects. One area of focus is the reduction of Length of Stay (LOS) in outpatient departments, as this can enhance operational efficiency and, consequently, elevate patient satisfaction levels. The primary objective of this study is to conduct an analysis of the current performance of LOS times, benchmarking them against the standards set by hospital management. Additionally, the study aims to comprehensively scrutinize each subprocess associated with LOS and subsequently formulate recommendations to reduce LOS durations within the Obstetrics & Gynecology Department of XYZ Hospital in Bandung. To achieve these objectives, this study will analyze the existing LOS database spanning from August 2020 to May 2023. The analysis employs Control Charts and Process Capability methodologies to evaluate the performance of LOS. Furthermore, Business Process Model and Notation (BPMN) will be utilized to visually map the current business process and identify non-value-added activities within the process. Subsequently, an improved BPMN will be developed to represent the proposed strategy for process optimization. The recommended enhancements encompass several measures, including the refinement of the hospital’s website system. This refinement will involve functionalities for verifying patients’ insurance databases, collecting data for new patients, and offering time slot suggestions for appointment scheduling. Additionally, self-service kiosks will be introduced to facilitate the recording of patient data. This will be achieved by scanning a QR code generated through the website upon a patient’s arrival, thereby eliminating the need for a traditional registration counter. These initiatives collectively aim to streamline the patient journey, ensuring that patients arrive at the hospital according to their designated time slots and proceed directly to the polyclinic. Ultimately, this process optimization is anticipated to significantly reduce patient waiting times and enhance overall operational efficiency.

Keywords: healthcare quality improvement; length of stay; outpatient department (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-443-3_50

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