Total Quality Management in Higher Education: A Bibliometric Overview

Harpa Sugiharti, Nugraha Nugraha, Raden Aditya Kristamtomo () and Rika Mardiani
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Harpa Sugiharti: Universitas Pendidikan Indonesia
Nugraha Nugraha: Universitas Pendidikan Indonesia
Raden Aditya Kristamtomo: Bina Nusantara University
Rika Mardiani: Universitas Pendidikan Indonesia

A chapter in Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023), 2024, pp 426-433 from Springer

Abstract: Abstract This study aims to contribute to the growth of knowledge and the dissemination of research in the field of Total Quality Management (TQM) in Higher Education. To achieve this goal, the researchers conducted a bibliometric analysis, which involved examining trends, identifying major contributors, determining the most-published journals, and assessing the impact of research in this area. To conduct their analysis, the researchers used Biblioshiny and VOSviewer, two tools commonly employed for bibliometric research. They collected data from the Scopus database, focusing on articles related to TQM in higher education. To refine their search and exclude irrelevant information, they used the keywords “Total Quality Management OR TQM AND University”. The data analyzed in this study spanned a period of 24 years, from 1989 to May 2023. A total of 692 articles were included in the bibliometric analysis, which was carried out meticulously using the selected tools. The researchers performed a comprehensive assessment of these articles, including performance evaluation. They utilized science mapping techniques to create network maps for keyword co-occurrence analysis, thematic evolution, and reference co-citation. The results of this analysis reveal several key findings. First, research on TQM in higher education is on the rise, with a growing number of publications each year. However, there is a notable emphasis on the medical profession within this field, as evidenced by the quantity of TQM-related articles published in medical, surgical education, and healthcare journals. Furthermore, the most prominent keywords identified in the analysis are quite general and focused on education. This suggests that the current research in TQM in higher education primarily revolves around general education-related themes. In conclusion, this study provides valuable insights into the state of research in TQM in higher education, highlighting trends, key contributors, and areas of focus.

Keywords: Bibliometric; Quality Management; Higher Education (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-443-3_56

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