Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden

Ying Gu and Zhu Gao ()
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Ying Gu: Shanghai University of Engineering Technology, School of Art and Design, Design Science
Zhu Gao: Shanghai University of Engineering Technology, School of Art and Design, Design Science

A chapter in Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024), 2024, pp 143-154 from Springer

Abstract: Abstract In the context of smart city construction, this paper expounds the necessity of mobile vendors and the existing problems of service system for mobile vendor in scenic spots, and discusses how to use service design thinking to improve the vendors’ stall supply system, so as to improve management efficiency and tourist experience. Based on field research and in-depth interviews, this paper uses visual service design tools such as user journey maps to analyze the core needs of multi-stakeholders. By restructuring and expanding the existing mobile vendor system, introducing digital touch points to reconstruct the vendor supply system, proposing design optimization strategies at both hardware and software levels, this study improve the vendor stall configuration and management process, and provide innovative methods for the management and service level of vendors in scenic spots, contributing to the promotion of modern urban construction.

Keywords: Service design; Experience design; Urban vendors (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-459-4_18

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