Impact of Information Technology on Corporate Social Responsibility in Albanian Small and Medium-Sized Enterprises Across Key Industries

Narasimha Rao Vajjhala () and Kenneth David Strang ()
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Narasimha Rao Vajjhala: University of New York Tirana
Kenneth David Strang: W3-Research -and- University of the Cumberlands

A chapter in Proceedings of the 5th International Conference on the Role of Innovation, Entrepreneurship and Management for Sustainable Development (ICRIEMSD 2024), 2024, pp 237-250 from Springer

Abstract: Abstract Implementing Information Technology (IT) in small and medium-sized enterprises (SMEs) is critical in promoting sustainable business practices, especially in developing European nations aligned with the United Nations with Sustainable Development Goals (SDGs). This study evaluated the impact of implementing IT on sustainable practices within Albanian SMEs, focusing on how IT usage improved corporate social responsibility (CSR) initiatives aligned with SDGs. We surveyed how implementing various IT for strategic business processes impacted CSR for SMEs in the Albanian agriculture, manufacturing, retail, and service industries (N=66). We applied machine learning with linear discriminant analysis to develop a model representing the survey data and highlight how four specific IT business processes impacted CSR achievement. This study offered practical recommendations for policymakers and business leaders to promote IT integration in SMEs, promoting a more sustainable and socially responsible environment.

Keywords: Information Technology Adoption; Small and Medium-Sized Enterprises; Sustainable Business Practices; Corporate Social Responsibility; Sustainable Development Goals; Operational Efficiency; Resource Management; Waste Reduction; Energy Efficiency; Machine Learning; Linear Discriminant Analysis (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-612-3_16

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