The Influence of Role Stress on Turnover Intentions in a Tax Consulting Office

Made Andy Pradana Sukarta (), Ida Bagus Gede Dananjaya and Ni Luh Putri Setyastrini
Additional contact information
Made Andy Pradana Sukarta: Politeknik Negeri Bali, Accounting Department
Ida Bagus Gede Dananjaya: Politeknik Negeri Bali, Accounting Department
Ni Luh Putri Setyastrini: Politeknik Negeri Bali, Tourism Department

A chapter in Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024), 2024, pp 145-154 from Springer

Abstract: Abstract Tax Consultants are highly requested by the public to assist in fulfilling the tax obligations and rights of taxpayers. As professionals, Tax Consultants and their employees within a Tax Consulting Office (KKP) provide education, development, and thorough planning to ensure the successful implementation of tax obligations. Differences in opinions between taxpayers and fiscal authorities also represent situations where Tax Consultants and their employees cannot escape role stress in their jobs. This is due to boundary-spanning activities (BSA) that are highly susceptible to role stress. The experienced stress can trigger discomfort at work, thus increasing the desire to change jobs and seek other employment alternatives. In this context, turnover intentions can be triggered by role stress. The population in this study includes all Tax Consultants working at the Tax Consulting Offices (KKP) in Badung and Denpasar who hold a practice license. The sample was selected using the purposive sampling method. Primary data was gathered through questionnaires and then processed using SPSS statistical software to determine whether hypotheses were rejected or accepted. The variables used in the study will each be detailed in indicators and subsequently transformed into questionnaire items in the research instrument. Data collection involved questionnaires followed by validity and reliability tests. The data analysis technique used was multiple linear regression. The results thereby confirming that there is a significant influence of role conflict, role ambiguity, and role overload on turnover intention simultaneously and partially.

Keywords: Role Ambiguity; Role Conflict; Role Overload; Tax Consulting Office; Turnover Intentions (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-622-2_17

Ordering information: This item can be ordered from
http://www.springer.com/9789464636222

DOI: 10.2991/978-94-6463-622-2_17

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().