Critical Success Factors for Implementing E-business on Logistic and Forwarding Businesses in Bali

Ketut Vini Elfarosa (), Kadek Cahya Dewi, A. A. Ayu Mirah Kencanawati, Ni Wayan Dewinta Ayuni and A. A. Bagus Bayu Joni Saputra
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Ketut Vini Elfarosa: Politeknik Negeri Bali, Business Administration Department
Kadek Cahya Dewi: Politeknik Negeri Bali, Business Administration Department
A. A. Ayu Mirah Kencanawati: Politeknik Negeri Bali, Business Administration Department
Ni Wayan Dewinta Ayuni: Politeknik Negeri Bali, Accounting Department
A. A. Bagus Bayu Joni Saputra: Bayus Cargo

A chapter in Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024), 2024, pp 256-265 from Springer

Abstract: Abstract Tourism logistics is a characteristic of logistics businesses in Bali. The Indonesian Logistics and Forwarding Association (ILFA) Bali consisted of 98 logistics and forwarding companies. Because of the importance of implementing e-business while the phenomenon that not all business processes have successfully implemented e-business, this research aimed to develop a Critical Success Factor (CSF) framework for implementing e-business in logistics and forwarding businesses in Bali. This research carried out a qualitative content analysis approach. The research consisted of data collection stages, coding frame creation, data coding, data analysis, data visualization, and evaluation. The coding frame was created based on the TOE (Technological, Organization, Environment) framework which has been mapped from TARIM (Technology Acceptance Method and Technology Readiness Index), cost barriers, and e-commerce collaboration variables. In content analysis, frequency calculations are carried out from coding data. The finding was the CSF framework has been formed with 2 indicators criteria, namely key indicators and supporting indicators. Key indicators consisted of Network Facilities, Technology Acceptance & Readiness, and Management Commitment. Supporting indicators consisted of Benefits for Organization, Distribution Channel, and Scalability. In more detail regarding the Technology Acceptance & Readiness indicators, there were several critical factors, namely Staff Skill & Expertise, Partner & Customer Trust, Technical Cost of ICT Equipment, Customer Satisfaction, and Data & System Security. It can be concluded that the proposed framework can be used as a reference in planning e-business development for logistics and forwarding businesses, by paying attention to key indicators and supporting indicators.

Keywords: Critical Success Factors; E-Business; Logistics and Forwarding (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-622-2_29

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