Customer Concentration and Firm Performance are Analyzed from the Perspective of Information Asymmetry

Zhengchao Zhang () and Tingting Li ()
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Zhengchao Zhang: The College of Economics Bohai University
Tingting Li: The College of Economics Bohai University

A chapter in Proceedings of the 5th International Conference on Economic Management and Big Data Application (ICEMBDA 2024), 2024, pp 393-401 from Springer

Abstract: Abstract Based on the perspective of information asymmetry, this paper selects the data of Shanghai and Shenzhen A-share listed companies from 2014 to 2023 to explore how customer concentration affects the degree of information asymmetry and thus corporate performance. The research shows that the relationship between customer concentration and firm performance is inverted U-shaped. In addition, from the perspective of property rights, it is found that compared with state-owned enterprises, customer concentration in non-state-owned enterprises has a more significant positive impact on enterprise performance. The research results provide a new supplement for the influence of customer concentration on enterprise performance and its influence mechanism, and provide a new theoretical significance and practical basis for enterprise to manage customer relationship and improve resource utilization.

Keywords: Customer concentration; Information asymmetry; Nature of property right; Inverted U-shaped relation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-638-3_41

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DOI: 10.2991/978-94-6463-638-3_41

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