Analysis of Factors Causing Delays in Delivery of Electronic Products to PT XYZ

Tania Pingkan Mangkay and Jessica Olifia ()
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Tania Pingkan Mangkay: Batam State Polytechnic
Jessica Olifia: Batam State Polytechnic

A chapter in Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024), 2025, pp 371-387 from Springer

Abstract: Abstract This research aims to find out what factors hinder the delivery of electronic goods and analyze steps to improve the delivery process so that it will make it easier for companies to prevent and determine what to do. The research method used is descriptive qualitative by conducting interviews with informants and collecting data and analyzing the data using Pareto diagrams and fishbone diagrams. After getting the results, researchers will provide improvement solutions using the 5W + 1H approach. The results obtained from this analysis are that delays in the delivery of electronic goods at PT XYZ mostly occur due to shortages and there are problems with the machine.

Keywords: Delay In Delivery; Pareto Diagram; Fishbone Diagram (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-640-6_27

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DOI: 10.2991/978-94-6463-640-6_27

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