Optimizing the Use of MyHR Portal with the DeLone and McLean Model at ABC Company

Dara Phonna () and Maryani Septiana ()
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Dara Phonna: Politeknik Negeri Batam, Management and Business Department
Maryani Septiana: Politeknik Negeri Batam, Management and Business Department

A chapter in Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024), 2025, pp 464-474 from Springer

Abstract: Abstract This study aims to enhance the utilization of the MyHR Portal information system using the DeLone and McLean model. Given the absence of prior evaluations of the MyHR Portal, this assessment holds significance in achieving the system's objectives. The research adapts the DeLone and McLean model with specific modifications, notably replacing the usage variable with user engagement. Questionnaire responses from 232 employees of DVC PV and DVC NPV who have used the MyHR Portal were analyzed using the PLS method. The findings demonstrate that system quality, information quality, user engagement, user satisfaction, and net benefits significantly contribute to optimizing the MyHR Portal's usage. Future studies are encouraged to consider alternative analytical methods such as the Technology Acceptance Model (TAM) for similar research endeavors.

Keywords: MyHR Portal; DeLone and McLean Model; System Usage Evaluation (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-640-6_34

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DOI: 10.2991/978-94-6463-640-6_34

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