Analysis Of Factors Affecting Intention Sustainability Of E-Wallet Fund Adoption In Post Batam City Covid-19 Era Using The UTAUT2 Model

Annisa Pratiwi () and Nadia Fathurrahmi Lawita ()
Additional contact information
Annisa Pratiwi: Politeknik Negeri Batam, Management and Business Department
Nadia Fathurrahmi Lawita: Politeknik Negeri Batam, Management and Business Department

A chapter in Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024), 2025, pp 545-565 from Springer

Abstract: Abstract Using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), this study investigates the factors that impact users desire to keep using e-wallets fund (Dana) service in Batam City. This study is a replica with differences in geographic, object, e-wallet specifications, and research time. E-wallets, as a means of electronic payment, have become popular amidst the COVID-19 pandemic due to their ability to minimize physical contact. This research involved 400 respondents in Batam City who used e-wallets Dana. The Partial Least Square-Structural Equation Modeling (PLS-SEM) method technique was employed to analyze the data obtained from an online questionnaire, with the assistance of SmartPLS 3.0. The study’s findings indicate that four factors have no effect on be-havior intentions and six elements have an impact. According to this study, behavior intentions are significantly influenced by price value, trust, habit, social influence, performance anticipation, and effort expectancy. Concurrently, in Batam City, Riau Islands, factors that do not significantly in-fluence be-havior intentions for utilizing the Dana e-wallet application include facilitating conditions, perceived risk, hedonic motivation, and per-ceived COVID threat.

Keywords: E-wallet; DANA; Behavioral Intention; UTAUT2 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-640-6_40

Ordering information: This item can be ordered from
http://www.springer.com/9789464636406

DOI: 10.2991/978-94-6463-640-6_40

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().