A Holistic Approach to Human Resources and Community Engagement

Hooi Ching Khor (), Yin Kuan Ng, Ka Fei Lai, Luen Peng Tan and Kum Lung Choe
Additional contact information
Hooi Ching Khor: Universiti Tunku Abdul Rahman
Yin Kuan Ng: Universiti Tunku Abdul Rahman
Ka Fei Lai: Universiti Tunku Abdul Rahman
Luen Peng Tan: Universiti Tunku Abdul Rahman
Kum Lung Choe: Universiti Tunku Abdul Rahman

A chapter in Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024), 2025, pp 167-174 from Springer

Abstract: Abstract A surge in demand for logistic services is resulted from the rising demand of manufacturing, food and beverages and perishable products, and the people’s online purchasing lifestyle in Malaysia. Despite the bright future of the logistics sector, however, the sector only accounted for 3.7% of total employment in Malaysia which the current manpower is incompatible to fulfill the demand of the sector. Inevitably, Malaysia will continue to face labour shortages in this sector. Undeniably, effective human resource management plays an important role in enhancing employees’ job satisfaction which would eventually attract more young talents into this industry to mitigate potential operation disruption due to labor shortages. This case study aims to unveil a well-established Malaysian logistics company’s human resource management policies and practices particularly in the development of sustainable human resources to enhance the company’s operation effectiveness, reduce operation risks, and conserving a pool of talents to cater the increased demand in the nation’s logistic industry. In addition, this case study employs a qualitative approach by interviewing the company’s management team with open-ended questions. This case study successfully reveals the unique human resource management adopted by the company which inculcates the value of corporate social responsibility to reflect the company’s successor’s social entrepreneurial spirit. Furthermore, this case study also elaborates the community engagement initiatives taken by the company to attract those house-wives who live within the company’s parameter. Additionally, this case study also reveals the initiatives taken by the company in taking care the community’s wellbeing as well as its workforce. The relentless efforts demonstrated by the company in the realm of corporate citizenship is also being exhibited in the case study in order to create cost effective employment opportunity coupled with high commitment in social concerns. Ostensibly, the findings of this case study provide an avenue for the nation’s logistic companies to build a healthy workforce, create a sound society impact and portray a positive employment image based on sustainable human resource.

Keywords: Human Resources Sustainability; Social Responsibility; Malaysian Logistics (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-666-6_10

Ordering information: This item can be ordered from
http://www.springer.com/9789464636666

DOI: 10.2991/978-94-6463-666-6_10

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().