The Influence of Workplace Diversity and Inclusion on Organizational Productivity: A Case Study of Five-Star Hotels in the National Capital Region

Nidhi Gaur and Indraneel Bose ()
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Nidhi Gaur: Swami Vivekanand Subharti University, Research Scholar
Indraneel Bose: Swami Vivekanand Subharti University, Associate Professor

A chapter in Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024), 2025, pp 335-362 from Springer

Abstract: Abstract This study examines the impact of workplace diversity and inclusion on organizational productivity in five-star hotels located in the National Capital Region. Data was collected using both primary and secondary sources, with a sample of employees from these hotels. Convenient sampling was employed for this research. The findings indicate that while various diversity and inclusion factors were considered, gender bias was the only significant issue impacting organizational productivity. Other aspects of diversity, such as ethnicity, age, and disability, did not show a direct influence on productivity levels within these hotels. The results suggest that while diversity and inclusion are crucial in fostering an inclusive work environment, gender biases remain a persistent challenge in the hospitality industry. Addressing these biases could enhance organizational productivity and employee satisfaction in five-star hotels. The study emphasizes the need for targeted interventions to reduce gender bias and promote true inclusivity within the workplace.

Keywords: workplace; diversity; five star hotel; employee satisfaction (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-682-6_23

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DOI: 10.2991/978-94-6463-682-6_23

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