Awareness of Hospitality Law among Employees in the Accommodation Sector

Shivansh Tripathi, Arvind Chauhan () and Jatashankar R. Tewari
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Shivansh Tripathi: CSJM University, Atal Bihari Vajpayee school of Legal Studies
Arvind Chauhan: CSJM University, Assistant Professor School of Hotel Management
Jatashankar R. Tewari: Associate Professor Indira Gandhi National Open University Delhi IGNOU

A chapter in Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024), 2025, pp 417-431 from Springer

Abstract: Abstract Such a study gives an insight to the extent that such hospitality law awareness is among the employees in the lodging sectors. With the complexity of laws governing the hospitality industry, employees must know the do’s and don’ts in promoting obedience and excellence in providing service. This study uses mixed methods, combining questionnaires and interviews that would determine knowledge levels of different employees on specific legal concepts, such as health and safety regulations, discrimination laws, guest rights, among others. The outcome of the survey is the identification of serious gaps in legal knowledge and how these might have implications for job performance and risk management. The study addresses the reason why employee training should be given as an importance milestone in helping ensure that employees acquire all the authorized information needed for effective service delivery and increased workplace compliance. Industry players are also given recommendations.

Keywords: Hospitality Law; Employee Awareness; Accommodation Sector (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-682-6_28

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DOI: 10.2991/978-94-6463-682-6_28

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