Portrait of XYZ University Learning Process Output Quality Performance through Operational Management Approach Period 2022/2023

Sumardi Sumardi (), Farhanah Ramdhani Sumardi, Yeni Absah and M. Iqbal
Additional contact information
Sumardi Sumardi: Hasanuddin University
Farhanah Ramdhani Sumardi: Hasanuddin University
Yeni Absah: Universitas Sumatera Utara
M. Iqbal: Hasanuddin University

A chapter in Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024), 2025, pp 1979-1991 from Springer

Abstract: Abstract This research analyses the performance of learning process output at XYZ University for the period 2022/2023 with an operational management approach. The main focus of the research is to evaluate performance using key performance indicators, such as Grade Point Average (GPA), length of study, and student efficiency. Data was collected from graduation books, with quantitative analysis methods to determine performance variations between faculties. Results showed that Faculty XYZ11 had the highest average GPA (3.82), reflecting superior teaching quality and effective resource support. Faculty XYZ10 also demonstrated the best efficiency, with the shortest length of study and low frequency of Single Tuition Fee (UKT) payments. In contrast, Faculties XYZ4 and XYZ9 faced challenges in longer lengths of study, suggesting the need for evaluation of factors that slow down study completion. Although some faculties show high productivity, the ratio of academic output to cost input remains important to consider. The findings highlight the importance of academic support and time management in improving students’ learning experience. This research provides recommendations for continuous improvement in the learning process, in order to produce graduates who are competitive and ready to face challenges in the world of work effectively.

Keywords: Performance; Higher Education; Quality Control; Improvement (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-758-8_159

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DOI: 10.2991/978-94-6463-758-8_159

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