Factors Affecting Job Performance in Private Bank Employees

Joyce A. Turangan (), Andi Wijaya and Herman Ruslim
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Joyce A. Turangan: Universitas Tarumanagara
Andi Wijaya: Universitas Tarumanagara
Herman Ruslim: Universitas Tarumanagara

A chapter in Proceedings of the Thirteenth International Conference on Entrepreneurship and Business Management UNTAR 2024 (ICEBM 2024), 2025, pp 24-41 from Springer

Abstract: Abstract This study investigates the factors that influence employee job performance, with perceived environmental support serving as a mediator. The study focuses on private bank employees in West Jakarta, assessing the roles of perceived self-efficacy, knowledge sharing, and environmental support in shaping job performance. A quantitative method was used, applying non-probability sampling to gather data from 115 private bank employees through an online questionnaire. The data were analyzed using Smart PLS4 software. The findings reveal that perceived self-efficacy positively influences both knowledge sharing and environmental support, which in turn enhances job performance. Additionally, perceived environmental support is identified as a mediating factor in the relationship between knowledge sharing and job performance.

Keywords: Perceived self-efficacy; perceived environmental support; knowledge sharing; employee job performance (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-809-7_4

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DOI: 10.2991/978-94-6463-809-7_4

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