Optimizing Civil Apparatus Based on Human Experience Management: Systematic Literature Review (SLR)

Huriana Munthe () and Edi Suryadi
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Huriana Munthe: Universitas Pendidikan Indonesia
Edi Suryadi: Universitas Pendidikan Indonesia

A chapter in Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024), 2025, pp 799-806 from Springer

Abstract: Abstract This study explores the optimization of Civil servant roles through Human Experience Management (HXM), especially in enhancing public service quality in Indonesia’s digital era. Using a Systematic Literature Review (SLR) approach, the research investigates significant findings from recent studies on HXM applications within the public sector. The study identifies key challenges, such as limited infrastructure, resistance to change, and a need for advanced IT skills among civil servants. By employing bibliometric analysis with PRISMA methodology, the findings reveal that HXM’s emphasis on work experience, continuous training, and leadership support can significantly improve civil servants’ motivation, productivity, and adaptability. The study also provides insights into the role of HXM in fostering innovation and developing strategic frameworks that align with public service goals. These insights contribute to developing practical strategies for strengthening civil servant roles in delivering effective, technology-driven public services.

Keywords: Bureaucratic Efficiency; Civil Servant; Experience Management; Human Experience; Human Experience Management; HXM; Optimizing Civil Servant; Public Service (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-817-2_94

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DOI: 10.2991/978-94-6463-817-2_94

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