Case Customer Concentration and Business Performance in High-Tech Firms: Exploring the Role of Innovation and Digital Transformation

Yuhan Deng ()
Additional contact information
Yuhan Deng: Wuhan University, Economics and Management School

A chapter in Proceedings of the 2025 3rd International Academic Conference on Management Innovation and Economic Development (MIED 2025), 2025, pp 23-32 from Springer

Abstract: Abstract In the face of intensifying global technological rivalry, achieving a balanced customer base and robust operational success are now critical elements for the enduring growth of technology-driven companies. This research explores how the focus on a limited number of clients influences the operational success of technology-driven enterprises, based on information from firms registered on China’s Science and Technology Innovation Board from 2019 to 2023. It also explores how innovation and digital transformation play intermediary and regulatory roles, respectively. The findings suggest that an overreliance on a few customers substantially hinders business performance, but digital transformation can notably mitigate this adverse impact. This study offers crucial perspectives for the administration of technology-driven companies and the development of governmental policies.

Keywords: Customer Concentration; Business Performance; Innovation; Digital Transformation (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-835-6_4

Ordering information: This item can be ordered from
http://www.springer.com/9789464638356

DOI: 10.2991/978-94-6463-835-6_4

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().