Transforming Workplace Dynamics in the Age of AI: Thematic Intuition into Moral, Psychological, and Organizational Impacts

Sandeep Kumar Gupta, T. S. Saranya (), Pooja Goel, Gayathri Raj, Garima Baluja, P. Hashim, Nikita Nayak, Pia Santra and Rishita Das
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Sandeep Kumar Gupta: Mohan Babu University
T. S. Saranya: Head of the Institute, AIBHAS, Amity University Bengaluru
Pooja Goel: Noida International University
Gayathri Raj: Independent Researcher
Garima Baluja: DAV University
P. Hashim: Independent Researcher
Nikita Nayak: Independent Researcher
Pia Santra: Independent Researcher
Rishita Das: University of Engineering & Management, School of Management

A chapter in Proceedings of the International Conference on Artificial Intelligence in Management for Business and Industrial Growth (AIMBIG 2025), 2025, pp 247-261 from Springer

Abstract: Abstract Since COVID-19, the evolution of AI has massively influenced organizational arrangements, structures, and culture beyond sectors. The qualitative literature review and thematic analysis consider more than 30 peer-reviewed papers from databases such as PubMed, Scopus, and Google Scholar. Studies were mainly selected using inclusion criteria based on the workplace perspective and empirical articles, comprising conceptual and narrative journal articles. AI, on one hand, has improved operational efficiencies and decision-making; on the other hand, poses complex issues such as job disruptions, ethical dilemmas, and psychological hardships. Emerging issues in this context have highlighted the need for ethical frameworks, continuous upskilling, inclusive job design, and collaborative AI-human experiences. This article will give a cross-themed synthesis to spotlight how the AI has re-ordered human roles and responsibilities. It also forward-proposes augmented governance and employee-centred transformations for an equitable digital transformation.

Keywords: Digital transformation; Human-AI collaboration; Workplace automation; Employee well-being (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-898-1_19

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