Exploring Volunteer Satisfaction at Jakabaring Sport City Palembang: A Case Study of Sport

Muhammmad Iqbal Djohan, Sri Wulan Damayati (), Ahmad Kurniawan and Nadia Chairunnisa Andra Shita Marini
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Muhammmad Iqbal Djohan: Palembang Tourism Polytechnic, South Sumatera Province
Sri Wulan Damayati: Palembang Tourism Polytechnic, South Sumatera Province
Ahmad Kurniawan: Palembang Tourism Polytechnic, South Sumatera Province
Nadia Chairunnisa Andra Shita Marini: Palembang Tourism Polytechnic, South Sumatera Province

A chapter in Proceedings of the Palembang Tourism Forum Volume 2 2025 (PTF-2025), 2025, pp 81-88 from Springer

Abstract: Abstract Palembang City is considered to have met the criteria to become a leading service center for sports tourism, supported by the Jakabaring Sport City (JSC) sports venue in Palembang City which is in an area that is integrated with each other. The success of organizing an event is the responsibility of many parties, especially the organizers of activities that are closely related to the event organizer. Event organizers are parties who play an important role in coordination and communication with various stakeholders, suppliers’ one of which is the need for additional manpower to support the smooth running of an event. The task of these workers is to do technical work, they are recruited to be part of the success of the event. This additional workforce is also referred to as volunteering or volunteering. Some behaviors or actions that are not planned and applied properly by the organizer to volunteers indirectly make volunteers feel disturbed and cause discomfort. This also certainly affects satisfaction and reduces their motivation in volunteering, and will also affect the events that take place, for that it is important to learn about one’s interests and understand one’s satisfaction in volunteering. In this study, researchers tried to provide an overview of Volunteer Satisfaction in the implementation of the Palembang Triathlon 2020 event which was held at the sports tourism destination Jakabaring Sport City Palembang. This study used descriptive quantitative methods and 136 volunteer respondents as samples. This research results that volunteers who take part in this event are satisfied with what they expect from event management who organize or manage volunteers during the event and affect their decision to return to volunteering, so that this can be a sustainability.

Keywords: Volunteer; Event Management; Human Resources; Sport Tourism Destination (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-912-4_9

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