The Role of Digital Payment Systems on Supply Chain Performance in Small Business Enterprises in Accra, Ghana: The Mediating Roles of Supplier Trust and Collaboration

Theophilus Kofi Anyanful (), Emelia Dede Nartey and Baaba Owusu-Bempah
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Theophilus Kofi Anyanful: Accra Technical University, Department of Procurement and Supply Chain Management
Emelia Dede Nartey: Accra Technical University, Department of Procurement and Supply Chain Management
Baaba Owusu-Bempah: Accra Technical University, Department of Procurement and Supply Chain Management

A chapter in Proceedings of the International Conference on Sustainable Business and Entrepreneurship (ICSBE 2025), 2025, pp 443-465 from Springer

Abstract: Abstract Digital payment systems (DPS) are transforming business transactions in emerging economies, yet their impact on supply chain performance (SCP) among small enterprises remains underexplored. This study investigates how DPS adoption enhances SCP in Accra, Ghana, and examines the mediating roles of supplier trust and collaboration. Guided by the Technology–Organisation–Environment framework, Transaction Cost Economics, and Trust Theory, a survey of 312 SMEs across retail, manufacturing, services, and agribusiness was analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). Results show that DPS adoption significantly improves SCP through efficiency, transparency, and responsiveness, with supplier trust and collaboration partially mediating these effects. The model explained 56% of the variance in SCP, underscoring the dual importance of technological adoption and relational governance. The study contributes by integrating digitalisation and trust-based perspectives within an African SME context. Practically, it highlights the need for reliable digital infrastructure and trust-building mechanisms. Limitations include its cross-sectional and single-city scope; future research should adopt longitudinal and cross-country designs.

Keywords: Digital payment systems; supply chain performance; supplier trust; collaboration; SMEs; Ghana; PLS-SEM; digitalisation (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-930-8_28

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DOI: 10.2991/978-94-6463-930-8_28

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