The Influence of Supervisor Behavior on Employee Performance Mediated by Job Satisfaction at Five-Star Hotels in Bali

Anak Agung Putri Suardani, I Ketut Astawa () and Putu Virgananta Nugraha
Additional contact information
Anak Agung Putri Suardani: Accounting Department
I Ketut Astawa: Tourism Department
Putu Virgananta Nugraha: Tourism Department

A chapter in Proceedings of the International Conference on Applied Science and Technology on Social Science 2025 (iCAST-SS 2025), 2025, pp 31-37 from Springer

Abstract: Abstract The purpose of this study is to investigate how supervisor behavior affects employee work satisfaction and performance, as well as how supervisor behavior affects employee performance through the mediation of employee job satisfaction. Permanent staff members of Bali's five-star hotels made up the study's population. Purposive sampling was used to determine the number of study samples, which included 70 respondents. Questionnaires were used to gather data, and structural equation modelling partial least squares (PLS-SEM) was used for analysis. The variables measured included supervisor behavior (inspiration, motivation, development, and harmonious relationships), employee job satisfaction (work, salary, promotion, supervision, and colleagues), and employee performance (quality, quantity, punctuality, effectiveness, and independence). The study's findings demonstrate that supervisor behavior has an immediate and favourable impact on workers’ performance and job satisfaction. Furthermore, job satisfaction among employees has a favourable and significant impact on their performance, which is mediated by job satisfaction. The significant contribution of this study underscores that effective leadership development should be a top priority for hotel management. Implementing this as a key strategy will lead to increased productivity, a positive work environment, and ultimately, enhanced operational efficiency and long-term company growth.

Keywords: Employee Performance; Five-Star Hotel; Job Satisfaction; Supervisor Behavior (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-938-4_5

Ordering information: This item can be ordered from
http://www.springer.com/9789464639384

DOI: 10.2991/978-94-6463-938-4_5

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().