Conceptualising Stakeholder Relationship Management

Linda O’Riordan
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Linda O’Riordan: Hochschule für Oekonomie & Management

Chapter Chapter 9 in Managing Sustainable Stakeholder Relationships, 2017, pp 377-416 from Springer

Abstract: Abstract This chapter applies the research findings to update the earlier management framework versions presented in the previous chapters. The resulting new Stakeholder Relationship Management Framework (Version 4) is the main conceptual contribution of the book. It proposes four strategy formulation steps portraying the components of a management ‘pathway’ for those who seek responsible choices in their everyday corporate decision-making activities. In identifying, defining, and explaining a holistic, inclusive, integrated corporate approach to stakeholder relationship management, the framework is designed to serve as a comprehensive but practical tool to guide the organisational value creation process. Ultimately, by focusing on the value-producing potential inherent in the stakeholder connections, it depicts the transformation route to an innovative business model.

Date: 2017
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DOI: 10.1007/978-3-319-50240-3_9

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