The Enforcement of Air Passenger Rights: An Analysis and Comparison of Claims Management Companies and Recently Established Conciliation Bodies

Claudia Hipp ()
Additional contact information
Claudia Hipp: German University of Administrative Sciences Speyer

A chapter in Eurasian Business Perspectives, 2019, pp 341-353 from Springer

Abstract: Abstract Based on a regulation the European Union issues common rules on compensation and assistance to air passengers in the event of denied boarding and of cancellation or long delay of flights. Nevertheless, since the regulation came into force in February 2005, one could observe that the legal framework itself has suffered from many undefined terms and loopholes, so that it had to be supplemented by an increasing body of case law. Several reasons like the unclear legal situation, high transaction costs for a lawsuit in relation to a relatively low amount of compensation and the strategical behavior of the airlines not to handle passengers’ complaints in a correct manner, led to the situation that affected air passengers were deterred from enforcing their rights. The objective of the paper is to analyze, how new business models in form of claims management companies (e.g. Flightright, EUclaim, FairPlane, … etc.) have successfully established themselves on the market. In comparison, as another effective tool for the enforcement of air passenger rights, recently founded conciliation bodies are taken into consideration; whereby the Conciliation Body for Public Transport in Germany serves as an exemplary model.

Keywords: Enforcement of air passenger rights; Consumer protection; EU Regulation (EC) No 261/2004; Conciliation body for public transport; Claims management companies; Alternative dispute resolution (ADR) (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-030-11872-3_22

Ordering information: This item can be ordered from
http://www.springer.com/9783030118723

DOI: 10.1007/978-3-030-11872-3_22

Access Statistics for this chapter

More chapters in Eurasian Studies in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().