Tourist Destination Assessment by Revised Importance-Performance Analysis

Olimpia I. Ban, Victoria Bogdan () and Delia Tușe ()
Additional contact information
Olimpia I. Ban: University of Oradea
Victoria Bogdan: University of Oradea
Delia Tușe: University of Oradea

A chapter in Eurasian Economic Perspectives, 2019, pp 49-68 from Springer

Abstract: Abstract The goal of this research is to improve the Importance-Performance Matrix by more accurately fitting the attributes of quality into matrix quadrants. The working methodology implied the use of the mathematical apparatus, respectively of five validated mathematical indexes (Dunn validity index, Silhouette validity index, validity index Calinski-Harabasz, Pakhira-Bandyopadhyay-Maulik validity index and Davies-Bouldin validity index). It will consider the position of an attribute in a quadrant validated if it resulted in all five index-generated situations. It was tested the method for the data collected from the customers accommodated in the International Hotel in Băile Felix Spa, Romania. The result shows that the number of attributes that retain their quadrant position in all situations is greatly reduced, but the certainty about the position of the attributes is greatly increased. This method increases the rigor of IPA and helps managers in their decision-making about quality of services.

Keywords: Importance-Performance Analysis; Critics; Validation index; Method; Touristic destinations; Romania (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-030-18565-7_5

Ordering information: This item can be ordered from
http://www.springer.com/9783030185657

DOI: 10.1007/978-3-030-18565-7_5

Access Statistics for this chapter

More chapters in Eurasian Studies in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().