The Effect of HR Practices and Psychological Contract on Employee Performance: The Polish Experience in Business Services Sector

Anna Rogozińska-Pawełczyk ()
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Anna Rogozińska-Pawełczyk: University of Łódź

A chapter in Eurasian Business and Economics Perspectives, 2021, pp 3-19 from Springer

Abstract: Abstract This study examines the impact of HR practices system (such as employee resourcing, development, rewards, and relations) on employee performance (EP) (composed of their behaviors and performance) through the mediating role of psychological contract (PC) (expressed by the influence of employer on employee promises fulfilment through employee attitudes). In order to find relationships between the selected variables, and to evaluate the role of the mediator, a correlation analysis and multiple regression analysis were performed using the QUADAS tool. For the purposes of the analysis, the structural equation modelling (SEM) method was additionally applied. The quantitative research was conducted in randomly chosen knowledge-intensive companies on a testing sample of 150 representatives from the business services sector (BSS) (100 managers from the BSS and 50 knowledge employees). The study is providing proof that the HR practices have been shown to have a direct as well as indirect influence on EP, the latter being largely dependent on the fulfilment of the PC by employees and employers. In both cases, the outcomes are significantly determined by individuals’ characteristics. The very fulfilment of the PC also considerably influences EP.

Keywords: HR practices; Psychological contract; Fulfilment of psychological contract; Organizational performance; Business services sector (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-030-65147-3_1

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DOI: 10.1007/978-3-030-65147-3_1

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