Development of Organizational Trust Questionnaire

Silja Kask () and Eneken Titov ()
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Silja Kask: Estonian Entrepreneurship University
Eneken Titov: Estonian Entrepreneurship University

A chapter in Eurasian Business and Economics Perspectives, 2022, pp 113-128 from Springer

Abstract: Abstract The objective of the article is to develop an organizational trust questionnaire that would make it possible to measure institutional and interpersonal elements of trust, including both impersonal and personal facets of thereof. Based on the analyzed sources and the instruments used to measure trust, an organizational trust questionnaire was prepared based on three source questionnaires to achieve the objective. A survey was carried out for data collation, which was used to carry out a factor analysis to assess how accurately the questionnaire measures the phenomenon for which it was intended. New factor identifiers were formed upon the interpretation of the factor analysis so that each initial characteristic would be linked as strongly as possible to only one of the generated factors. As a result of the research, the organizational trust questionnaire was conducted where the factor structure consists of 8 factors and includes 36 statements. The questionnaire enables a measurement of organizational and interpersonal trust elements like fairness and honesty in the organization; trust in the supervisor, top management, and co-workers; etc.

Keywords: Trust; Organization trust; Impersonal trust; Scale development (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-031-14395-3_6

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DOI: 10.1007/978-3-031-14395-3_6

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