A Research to Determine the Relationship Between Emotional Labor and Burnout

Derya Ozilhan Ozbey () and Emel Gelmez ()
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Derya Ozilhan Ozbey: Selcuk University
Emel Gelmez: Selcuk University

A chapter in Business Challenges in the Changing Economic Landscape - Vol. 2, 2016, pp 469-478 from Springer

Abstract: Abstract In this study, the relationship between burnout and emotional labor which is defined as effort, planning and control that is required to demonstrate the desired behavior to be performed organizationally in interpersonal affairs (Academy of Management Review 21(4):986–1010, 1996) was examined. In this context, the main purpose of this study is to determine the relationship between emotional labor and burnout. In the study, survey method was used and the study was carried on hotel business operating in the tourism industry in the province of Antalya. As a result of the study, positive and statistically significant relationship was found between emotional labor and burnout.

Keywords: Emotional Labor; Burnout (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:eurchp:978-3-319-22593-7_35

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DOI: 10.1007/978-3-319-22593-7_35

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