Audits and Quality Management Systems (QMS)

Marc Helmold and Brian Terry
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Marc Helmold: IU International University
Brian Terry: Regents University

Chapter 14 in Operations and Supply Management 4.0, 2021, pp 161-163 from Springer

Abstract: Abstract Audits can be described as a systematic and structured performance evaluation and assessment of a system, process, or product or any other area by internal or external auditors. The aim of an audit is to evaluate and approve or disapprove the assessed area by standardized criteria and questions, to define areas for actions, and to ensure the sustainable implementation of the actions and improvement areas. Assessment criteria in audits are based on customer and stakeholder expectations. Audits can be clustered in systems, process, product, control, and special audits as shown in Table 14.1. Lean audits are conducted to determine if the business is properly implementing and lean management methodologies are implemented into the company and value chain (Helmold and Terry 2016). This is achieved by a detailed 360° analysis how lean processes with a goal towards recognizing opportunities to improve processes and to eliminate waste.

Date: 2021
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DOI: 10.1007/978-3-030-68696-3_14

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