The Digitalisation in Mobility Service Industry

Patrick Siegfried
Additional contact information
Patrick Siegfried: ISM International School of Management GmbH, International Management

Chapter 1 in Digitalisation in Mobility Service Industry, 2022, pp 1-4 from Springer

Abstract: Abstract This Research discusses the implications digitalisation might have on the mobility service industry. This comprises the manner in which business activities are carried out as well as a potential shift in the market-leading companies. Moreover, the development of a model which ought to quantify this impact is sought after. The implication assessment was carried out by conducting an online questionnaire survey distributed to more than 14,500 potential consumers in Germany. The data analysis of this Research is based on interim results which comprise 456 fully completed cases. The findings suggest that a shift from plain mobility management to a more customer-centred management perspective is widely accepted and required. Nevertheless, the inclusions of services that are not primarily concerned with the alleviation of overcoming spatial distances are perceived less attractive. The selection of rewards and amenities that should be available in loyalty programmes are rather traditional options as well such as price reductions for future purchases or service upgrades. Nonetheless, a trend towards a greater acceptance of non-mobility related services and amenities is observed in younger generations. The findings further suggest that internet companies such as Google are currently seen as the most competent in the provision of multimodal mobility services. Thus, it may be concluded that the way for a potential shift of paradigm in the mobility service industry is paved.

Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:fuobcp:978-3-031-07151-5_1

Ordering information: This item can be ordered from
http://www.springer.com/9783031071515

DOI: 10.1007/978-3-031-07151-5_1

Access Statistics for this chapter

More chapters in Future of Business and Finance from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().