Digital Mobility Business Concepts

Patrick Siegfried
Additional contact information
Patrick Siegfried: ISM International School of Management GmbH, International Management

Chapter 3 in Digitalisation in Mobility Service Industry, 2022, pp 33-45 from Springer

Abstract: Abstract This chapter predicts that consumer behaviour will change greatly in the future. Various industries, including mobile service providers, are expected to become personalized, commoditized and convenient. The author analyzes CEM and CRM and summarizes the main differences between the two approaches. At the same time, the application status of CRM and CEM is explored. The author also points out that in the digital era, mobile operators have great application potential, but also face great challenges. Based on a qualitative criteria catalogue the authors conclude that trans-regional transport service providers might be the most suitable to act as a HMP, whereas car manufacturers are the most advanced in terms of technology required. At last, Table 3.2 was complemented by the author with further potential operators.

Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:fuobcp:978-3-031-07151-5_3

Ordering information: This item can be ordered from
http://www.springer.com/9783031071515

DOI: 10.1007/978-3-031-07151-5_3

Access Statistics for this chapter

More chapters in Future of Business and Finance from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().