Conclusions for the Digitalisation in Mobility Service Industry

Patrick Siegfried
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Patrick Siegfried: ISM International School of Management GmbH, International Management

Chapter 7 in Digitalisation in Mobility Service Industry, 2022, pp 77-81 from Springer

Abstract: Abstract This chapter is the conclusion of the whole paper. According to the authors, The implementation of CRM or rather CCM activities in mobility services such as loyalty programmes is widely accepted. The way for The market entry of firms of digital origin is paved, and you should consider combining ADV with valet parking style services. As the trust in this technology increases the services should be gradually developed to full vehicle on-demand services. But the current stage of research in the field of digital mobility is mostly characterised by exploratory Studies. It ought to be avoided to apply too constraints in terms of definition of exact components. The author believes that future research could aim for studies from a supplier’s point of view in order to contribute to the discussion. Also, because the research focused only on Germany, the authors believe that it could be replicated in other countries in the future as well.

Date: 2022
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DOI: 10.1007/978-3-031-07151-5_7

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