Concepts and Instruments for Dealing with Emotions

Martin Kupiek

Chapter 5 in Digital Leadership, Agile Change and the Emotional Organization, 2021, pp 117-169 from Springer

Abstract: Abstract The number of instruments used in change management seems limitless. However, dealing with emotion is only implicitly addressed, often with only a shortened or inadequate presentation of emotion theories. Instruments for professionally handling emotion in groups and teams at an organization include narratives, graphic novels, the core affect model, and the development and improvement of linguistic competence in the expression of emotion. The simultaneous representation of cognition and emotion over time is reflected in the COMO model. The final part of this presentation of analog instruments is an overview of possible applications of mindfulness concepts. The concepts are accompanied by short, pragmatic exercises. The presentation of AI-based emotion recognition instruments, including a discussion of the technical and ethical challenges involved, concludes the chapter.

Date: 2021
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DOI: 10.1007/978-3-658-33489-5_5

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