What is Business Process Management?

Michael Hammer
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Michael Hammer: Hammer and Company, Inc.

A chapter in Handbook on Business Process Management 1, 2015, pp 3-16 from Springer

Abstract: Abstract Googling the term “Business Process Management” in May 2008 yields some 6.4 million hits, the great majority of which (based on sampling) seem to concern the so-called BPM software systems. This is ironic and unfortunate, because in fact IT in general, and such BPM systems in particular, is at most a peripheral aspect of Business Process Management. In fact, Business Process Management (BPM) is a comprehensive system for managing and transforming organizational operations, based on what is arguably the first set of new ideas about organizational performance since the Industrial Revolution.

Keywords: Process Management; Good Process; Business Process Management; Product Development Process; Improve Customer Satisfaction (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-642-45100-3_1

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