First-Generation College Students and Satisfaction with Student-Success-Technology

Hans VanDer Schaaf and Dara Shifrer

Chapter Chapter 14 in R&D Management in the Knowledge Era, 2019, pp 355-372 from Springer

Abstract: Abstract In today’s digital age, fueled by consumers’ expectations for robust and personalized digital experiences, the adoption and use of electronic services (e-services) by customers and constituents is critical. In higher education there is an immense need for institutions to build service and digital experiences that match what students experience in their broader lives. In parallel, public universities are under tremendous budgetary and performance pressure from the general public and state legislators to increase graduation rates while living up to their goals for improving access to higher education. Central to their efforts is a focus on assisting first-generation college students graduate, as they are less likely to persist after their first year and less likely to graduate, compared to their non-first-generation peers [1–3]. One tool in these efforts is technology that students can use to support their own continued enrollment, and technology for faculty and staff to use to support student success—commonly referred to as student success technology (or student-success-technology). In the context of recent critiques of higher education, including demands to lower costs, deliver a more educational value, and provide an educated workforce to meet economic demands, this work is critically important [4].

Date: 2019
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:innchp:978-3-030-15409-7_14

Ordering information: This item can be ordered from
http://www.springer.com/9783030154097

DOI: 10.1007/978-3-030-15409-7_14

Access Statistics for this chapter

More chapters in Innovation, Technology, and Knowledge Management from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().