Managing Issues of IT Service Offshore Outsourcing Projects

Rosine Hanna (), David Raffo () and Tugrul U. Daim ()
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Rosine Hanna: Portland State University
David Raffo: Portland State University
Tugrul U. Daim: Portland State University

Chapter Chapter 10 in Technology Development, 2014, pp 197-208 from Springer

Abstract: Abstract Western countries’ information technology and software intensive firms are increasingly producing software and IT services in developing countries. Regardless of the swift advancement in offshore outsourcing, there are arrays of issues that must be investigated in order for companies to benefit from the offshore outsourcing. Numerous significant benefits can be accomplished through the successful management of offshore outsourcing. Critical issues are the challenges that can happen throughout the lifecycle of offshore outsourcing IT service projects. This research will investigate these critical issues throughout the whole lifecycle of executed offshore outsourcing projects in the IT service industry from the client managerial perspective.

Keywords: Transaction Cost; Software Development; Multinational Company; Global Software Development; Software Development Project (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:innchp:978-3-319-05651-7_10

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DOI: 10.1007/978-3-319-05651-7_10

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