Effectiveness Dimension of Performance

Yasar A. Ozcan
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Yasar A. Ozcan: Virginia Commonwealth University

Chapter Chapter 7 in Health Care Benchmarking and Performance Evaluation, 2014, pp 109-119 from Springer

Abstract: Abstract The two components of health care facility performance, efficiency and effectiveness (quality), were introduced in Chap. 1. In this chapter, a closer examination of the effectiveness component is provided. Sherman and Zhu (2006) introduce quality-adjusted DEA applied to bank branches. In this discussion, they incorporate quality into DEA benchmarking in two different models. The first model adds a quality variable as an additional output into the standard DEA model. They demonstrate that, using this approach, the model may exhibit a quality/efficiency tradeoff. Of course in health care, managers would not welcome such a tradeoff sacrificing quality for efficiency. The second approach, which avoids such tradeoffs, is an evaluation of quality and efficiency independently. Using the hospital example, we illustrate these concepts below.

Keywords: Quality Score; Quality Variable; Health Care Manager; Additional Output; Efficient Hospital (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-1-4899-7472-3_7

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