 The Effect of Consolidation, Agile, DevOps, and Cloud on Outsourcing Decisions in the Financial Sector: A Morphogenetic Change Case StudyJosef Langerman ()
A chapter in Outsourcing, 2025, pp 89-109 from Springer Abstract: Abstract As limited evidence exists on the information technology outsourcing (ITO) practices in the South African financial services industry and the causal drivers thereof, the goal of this paper is to uncover these sourcing practices and their causal drivers using morphogenetic change theory. Morphogenetic change theory, as a specific instance of critical realist theory, was used to map the ITO decisions over the last 15 years at one of the largest banks in Africa. The causal factors of consolidation, Agile, DevOps, large-scale cloud migrations, and social factors, were identified as drivers for outsourcing and insourcing decisions. These findings enforced the usefulness of the morphogenetic framework in uncovering the causal factors and their dynamic interplay, which are unique to ITO contexts in the financial sector and developing countries. Keywords: Agile; DevOps; Cloud migration; Critical realism; Outsourcing (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:isochp:978-3-031-95393-4_5 Ordering information: This item can be ordered from DOI: 10.1007/978-3-031-95393-4_5 Access Statistics for this chapter More chapters in International Series in Operations Research & Management Science from Springer |
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