Bank Branch Productivity Applications: Strategic Branch Management Issues Addressed with DEA

Joseph C. Paradi, H. David Sherman and Fai Keung Tam
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Joseph C. Paradi: University of Toronto
H. David Sherman: Northeastern University
Fai Keung Tam: University of Toronto

Chapter Chapter 9 in Data Envelopment Analysis in the Financial Services Industry, 2018, pp 129-143 from Springer

Abstract: Abstract Most agree that DEA is a strong method for evaluating people-governed, mostly services industries. Perhaps the most useful DEA studies include specific branch management issues where senior management believes that one or more problems exist, but they cannot measure or even identify the problem or its source. The following cases show some of these targeted problems, how they were considered, what was found, and solutions and recommendations to address these issues.

Keywords: Inefficient Branches; Decision-making Unit (DMUs); Large Canadian Bank; Disability Death (HDEA); Slacks-based Measure (SBM) (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/978-3-319-69725-3_9

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