 Knowledge and Its Flows in the Light of Empirical ResearchChapter 6 in Understanding Knowledge-Intensive Business Services, 2021, pp 153-205 from Springer Abstract: Abstract The aim of this chapter is to present issues related to knowledge management and knowledge flows in knowledge-intensive business services (KIBS) companies in the light of empirical research. In the first part, the characteristics of the surveyed companies are described, with the services they offer, their routine vs. non-routine character and structure of the organization. Second, the perception of knowledge importance for the functioning of such companies and their competitive advantage is presented, together with issues related to knowledge distribution. Third, knowledge management practices used in KIBS companies are examined. Next, knowledge flows in KIBS firms are described, namely the perception of knowledge flows, types of knowledge flows in such organizations, flows between the KIBS firm and the client, knowledge flows vs. workflows, knowledge stuck and ways of overcoming this phenomena or technologies. An important part of this chapter concerns the factors influencing knowledge flows in KIBS companies. This chapter constitutes a novel contribution to the state of art on knowledge flows and their empirical perception in KIBS companies. Date: 2021 There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:kmochp:978-3-030-75618-5_6 Ordering information: This item can be ordered from DOI: 10.1007/978-3-030-75618-5_6 Access Statistics for this chapter More chapters in Knowledge Management and Organizational Learning from Springer |
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